FREQUENTLY ASKED QUESTIONS
Can I install my windows myself?
Owl Windows need to be installed square and level; If your windows are not properly installed professionally, it may leave damage to the window and home. Also, your warranty would be void.
How are Owl windows installed?
By experienced and professional installers.
How long does the window installation take?
There are many factors in the time it takes to install new replacement windows. Some of the reasons include: how many windows, what kind of windows being replaced, and if we need additional equipment, etc. Our installers should be able to tell you approximately how long it takes.
Should a member of our household be present during installation?
Someone needs to be there to let us in the house or answer any questions. We do the inside and the outside of the house to install windows.
Is any painting required after the windows are installed?
Depending on the type of windows we are replacing, the installer will caulk all windows, but sometimes there is a need for touch-up painting. If it is a major project, our installer will tell you.
Is there anything I need to do to get my house ready for my window installation?
Please remove curtains, blinds, or other window treatments. Remove any security sensors, if you have them. Please move furniture or anything in the pathway to the window. Usually, they need about 3 or 4 feet around the window. Take down any pictures or wall decorations around the window area, as they could fall during removal of old windows.
Will the installer process create a mess in my home?
No. Our installers are trained to install windows and doors with little disturbance to your home as possible. Our trained window installers will respect your home and leave the site clean.
Who is responsible for disposing my old windows and doors after replacement?
Clean-up and disposal of old windows and doors is in the contract. If customer wants old windows or doors, we can leave them there.
How about service?
All vinyl windows come with a lifetime warranty from the manufacturer. The labor warranty is one of the longest in the industry.
All the above questions also refer to entry doors and patio doors.
Care and Maintenance of Windows
What products can I use to clean my window frame?
A mild mixture of dish soap and water usually does it. Do not use abrasive, caustic, or solvent cleaners, this might cause permanent damage to the finish.
How do I clean my window glass?
Any common household cleaner is sufficient.
How often do my new windows need to be cleaned?
How often you’ll need to clean your windows comes down to preference, local weather, and environmental conditions in your area. Usually a quick wipe down once a month.
Will my windows need staining or painting?
High-tech vinyl windows never need staining or painting. If your windows are painted a special color from the manufacturer, it is warrantied for 15 years.
Remember, windows need to be cared for as any other part of the home.